About Us

Online & Hybrid Course Trainings and Certifications

CSU Online Course Services (CSU-OCS) supports CSU faculty and staff who are designing and delivering quality online and hybrid courses. In a commitment to academic quality and integrity, CSU-OCS complements campus efforts by providing funding, resources, training, and course certifications. As campuses offer more online and hybrid courses, CSU-OCS  helps to 1) define quality online teaching and learning, 2) determine how to assess it, and 3) make desired improvements.

CSU Online Course Services has adopted two rubrics to support campus efforts and faculty in developing online and blended courses: CSU Quality Learning & Teaching (QLT) and Quality Matters (QM).  We provide free training each term (fall, spring, summer) for CSU faculty and staff using certified CSU QLT & QM facilitators. Additionally, CSU-OCS conducts and manages formal course review certifications using a 3-team approach that analyze courses from a student perspective and provide feedback for course improvement. 

CSU-OCS leads monthly professional learning communities with Quality Assurance Administrators and/or Faculty Leads, instructional designers, and the Student Quality Assurance Impact Research (SQuAIR) group who collects, analyzes and disseminates research to determine the impact of Quality Assurance training and course certification on teaching performance and student success.

Program Goals

  • Provide online students with access to equal-or-better quality instruction as compared to face-to-face courses, improving student academic success and timely progress to graduation.
  • Promote effective pedagogical and technological solutions to expand student engagement and active learning in online courses.
  • Determine the impact of QA professional development and course certification on teaching performance and student success in CSU online and blended courses.
  • Apply principles of Universal Design for Learning, accessibility, and equity in online courses toward greater success of all students, including those with disabilities.
  • Use student achievement of learning outcomes as components of the metrics on quality online education.
  • Promote academic integrity of student performance to maintain rigor while minimizing cheating and plagiarism.
  • Provide campus support for faculty efforts to design and deliver quality online courses through professional development and course certifications.
  • Widely disseminate techniques, experiences and outcomes from the various campus projects across the CSU through effective communications between campuses and the Chancellor’s Office.
  • Create a network of faculty, staff, and administrators informed of the various quality assurance factors, tools, and resources that enable effective online teaching and learning.

Team Members

Ashley Skylar, Ph.D.
Manager Online Course Services, CSU Academic Technology Services
Name Pronunciation This link will take you to an external website in a new tab.

Ashley Skylar works as Manager of the Online Course Services Program with the CSU Chancellor’s Office, Academic Technology Services (ATS) to support campuses in leadership efforts to develop online and hybrid courses. She serves as the CSU Institutional Representative for Quality Matters, manages CSU QM & QLT Formal Course Certifications, and holds various Quality Matters certifications including -Peer Reviewer, Master Reviewer, Course Review Manager, Applying the Quality Matters Rubric Facilitator (F2F & online), and Improve Your Own Course Facilitator. She also leads and facilitates systemwide QM and QLT training for the system. In this role, she also manages campus groups including CSU QA campus leads, instructional designers, and SQuAIR Student Impact Research in Online courses. Previous to this role she served 2 ½ years as the Director for Online Education for Cal State Online, 8 years as an Associate Professor in Special Education and 2 years as a Faculty Associate in the Technology Center at CSU Northridge. She has been teaching online since 2001 and previous to HE was a special education secondary teacher for 8 years in Las Vegas, NV. Dr. Skylar’s expertise areas are in UDL, ATI, Distance Education, Strategic Planning, and Instructional Design.

Tracy Medrano, M.A.Ed.
Lead Course Designer, CSU San Bernardino 
CSU QLT Course Manager, CSU Academic Technology Services

Tracy Medrano is a Lead Instructional Designer and Quality Assurance Specialist at California State University, San Bernardino.  She also is a lecturer in the Department of Education Leadership and Technology.  Additionally, she serves as the CSU QLT Course Manager for CSU Academic Technology Services.  In this role she manages and supports the systemwide CSU QLT course offerings and also serves as a certified QLT course facilitator,  and CSU QLT and QM course reviewer. Tracy has extensive course design and teaching experience in both local government and higher education. In her capacity as an Instructional Designer at CSUSB, she provides campus-wide quality assurance (QA) course design and course certification support, facilitates workshops focused on QA for online/hybrid and instructional technologies, and is actively involved in various learning communities. 

Marla Gunasegaram, MLIS
Online Course Services Program Coordinator, CSU Academic Technology Services

Marla Gunasegaram is the Online Course Services Program Coordinator in Academic Technology Services (ATS) at the CSU Chancellor’s Office. She supports the Online Course Services Manager in the coordination, facilitation, development and registration of Quality Learning and Teaching (QLT) courses. Working with the ATS web development team, she is responsible for the design, development, maintenance, and support of the Quality Assurance Resource Repository (QuARRY). In addition, she is a Quality Matters (QM) Systemwide Co-Lead. Prior to this position, she served 6.5 years as the Web Developer/Interface & Instructional Designer for the US Department of Education and US Department of Labor SkillsCommons Open Educational Resources (OER) Digital Repository. She has 20+ years of experience in web system design and development for academic and non-profit institutions. She holds a Masters in Library and Information Science (MLIS) with an emphasis in Informatics and Information Systems from the University of California, Los Angeles Graduate School of Education and Information Studies. She has extensive experience developing websites and systems complying with ADA Section 508 Accessibility standards. Her areas of expertise are Web Accessibility, Usability/User Centered Design, Digital Repository Metadata Schema Development, Information Architecture and Interface/Graphic Design.