Section 7 Learner Support and Resources Objectives
Section 7 Learner Support and Resources Examples
7.1 The instructor states their role in the support process and what type of things they can support.
The instructor provides clear examples of what they do to support students.
Does the instructor have a clear policy regarding the availability and reopening of assignments, course content, discussions, and quizzes?
Does the instructor indicate their policy for providing extra time and other accommodation requests in the syllabus?
7.2 (CORE) The course syllabus and LMS include links with clear explanations of the types of technical support that include the day and hours of availability and location/ways students may access the supports.
The instructor provides clear instructions for where and how students are to receive technical support.
Are there links to Canvas tutorials for students that offer support and instructions for how to use the course tools (e.g., how to submit an assignment, take a quiz, post to discussion)?
Does the instructor include the types of technical support available to them and their contact information (e.g., ways to resolve general campus computing issues such as login or software access)?
If the instructor uses publisher content, are there links to technical support to resolve issues such as textbook access codes and electronic resource issues?
7.3 (CORE) The Course syllabus and LMS include links with descriptions to campus academic support services and resources available to support students in achieving their educational goals.
The instructor provides students with information to access campus academic support.
Does the instructor include a module in the course that includes links to on-campus and online academic support services which may include but are not limited to the library, writing center, online tutoring sessions, supplemental instruction, advising, counseling, transfer center?
Is there a link to an online orientation for new students, or links to successful learning strategies for online learners?
7.4 Course syllabus and LMS include links with descriptions as to the type of support students may receive from to the institution's non-academic and non-technical student support services and resources can help students succeed and how they can access these services.
The instructor includes support services for students that are not related to academic or technical services.
Does the instructor include a module in the course that includes links to services such as online registration, economic support resources, health and wellness, and student cultural centers?
