Section 7: Learner Support and Resources
| Section 7 Learner Support and Resources Objectives | Section 7 Learner Support and Resources Examples |
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| 7.1 The instructor states their role in the support process and what type of things they can support. | The instructor provides clear examples of what they do to support students. - Does the instructor have a clear policy regarding the availability and reopening of assignments, course content, discussions, and quizzes?
- Does the instructor indicate their policy for providing extra time and other accommodation requests in the syllabus?
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| 7.2 (CORE) The course syllabus and LMS include links with clear explanations of the types of technical support that include the day and hours of availability and location/ways students may access the supports. | The instructor provides clear instructions for where and how students are to receive technical support. - Are there links to Canvas tutorials for students that offer support and instructions for how to use the course tools (e.g., how to submit an assignment, take a quiz, post to discussion)?
- Does the instructor include the types of technical support available to them and their contact information (e.g., ways to resolve general campus computing issues such as login or software access)?
- If the instructor uses publisher content, are there links to technical support to resolve issues such as textbook access codes and electronic resource issues?
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| 7.3 (CORE) The Course syllabus and LMS include links with descriptions to campus academic support services and resources available to support students in achieving their educational goals. | The instructor provides students with information to access campus academic support. - Does the instructor include a module in the course that includes links to on-campus and online academic support services which may include but are not limited to the library, writing center, online tutoring sessions, supplemental instruction, advising, counseling, transfer center?
- Is there a link to an online orientation for new students, or links to successful learning strategies for online learners?
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| 7.4 Course syllabus and LMS include links with descriptions as to the type of support students may receive from to the institution's non-academic and non-technical student support services and resources can help students succeed and how they can access these services. | The instructor includes support services for students that are not related to academic or technical services. - Does the instructor include a module in the course that includes links to services such as online registration, economic support resources, health and wellness, and student cultural centers?
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